It is recommended to troubleshoot according to the following steps:
1. Check Whether the DNS Configuration Is Correct
Make sure the required DNS records have been added correctly, and verify that the record type, host record, and record value are accurate.
2. Confirm Whether DNS Has Taken Effect
DNS propagation usually takes some time. You can use a DNS lookup tool to check whether the record has become effective.Recommended tool: https://dnschecker.org/
3. Retry Verification
After confirming that the DNS records have taken effect, return to the Enterprise Mailbox console and initiate the verification again.If the issue still persists after the above checks, the possible causes may include:
• DNS records have not been fully propagated yet (propagation delay);
• DNS records are overwritten or conflicting;
• Local cache has not been refreshed. Try clearing the cache or switching to another network environment.
Kind Reminder:After adding DNS records, please wait patiently for a period of time before retrying verification. If the issue still cannot be resolved after multiple attempts, please contact customer support or submit a ticket for further assistance.
